I had a gray experience amazing people and staff would love to go again sometime

Samir Childers, Online Director, Superb, Outstanding online salesman who wants to make sales and deliver cars. Thanks Samir. Ethan Bais Friendly, outgoing, helpful and thorough. A pleasure to meet. Completed our Mazda purchase. Thanks Ethan for you help. Greatly appreciated.

Had to pick up a car for my daughter who was moving from Virginia. Looked around and attempted to make a fair deal in Vacaville but they wouldn’t even try called over to Team Mazda spoke to Rocco Marconni who located the right car we drove over made an offer and we worked a deal in about two minutes was in and out in about an hour one of the best car buying experiences ever!! As a dad I know I can trust Rocco to make sure my daughter will be taken care of whenever she needs service a very honest and overall positive guy!

Samir Childers is a true example of Customer Service. In driving through Vallejo on my way home, I spontaneously stopped at the Vallejo Mazda dealer to get some advice in using my Mazda CX-5 Navigation System. It's not exactly a user friendly Navigation System - but Samir Childers dropped everything he was doing to help me. THANK YOU!! When my new Mazda needs service - I'm going to to Team Superstore in Vallejo.

Terry was really helpful, he got us the exact deal what we were looking for. He also stayed in late for extra 2 hrs since they were closing at 9. All his coworkers were also very patience.

Team Superstores helped make my first car buying experience the best! I came into the dealership that day not thinking I would get a car at all and I met on lot the co manager Rocco whom showed me this beautiful slicked back Mazda 3i sport after being set on wanting to get a Chevrolet Cruze for months. I didn't think I would be able to afford that nice of a car but they worked with my budget and gave me a great APR rate that wasn't only affordable but also included an awesome 5 year warranty on the car. Timothy Clay the other salesman on the lot also helped alot by being very reassuring that there were not hidden fees. They were not just salesmen that day but very kind honest people that wanted nothing but the best that fit their clients. I would totally go back after college to get my next car !

I didn't realize how much I didn't want to buy a car right now until I was forced into it and became a total and utter xxxxx. i am more saddened by my behavior through this whole process than I could ever imaging. Despite that, Samir was amazing. He put up with my amazing bitchiness, my frustration, my downright anger at times. Was he perfect? No. A couple of things that he neglected to mention fueled my irrational psychoticness, but I kind of believe that I probably flustered him, causing him to forget a couple of things. And, I was impatient. This was a painful process for me, which is actually sad for me. Even though I was forced into buying a vehicle for reasons outside my control, I couldn't embrace the process. I was angry with the process, and for that, I missed out on what could've been a joyous time. Despite all these negatives that I through at the situation, Samir took a crappy customer, and worked his xxx off to get us into the EXACT car I wanted at a payment and interest rate that I NEVER could have imagined. My credit is crap. I knew that going into the process, but was desperate for a payment I felt I could afford. When I didn't think I could make it work with the Mazda CX-5, I considered dropping down to a car. Samir managed to get me into the exact car I wanted at an AMAZING interest rate and payment. It wouldn't have happened if he hadn't have been patient enough to stick by me and work his xxx off to get me an amazing deal! Thank you Samir, and his manager for approving the deal!

My boyfriend and I recently purchased a car last February 19, 2016. BEST experience ever buying a car! Terry Moy at Team Mazda Vallejo was extremely helpful, courteous and straight-forward. We are highly satisfied with how he answers our questions and thoroughly explain the process. He was able to get us a lower monthly payment. My boyfriend and I had a set budget for the downpayment and he worked with that. What an awesome guy right? I highly recommend going to team superstores for people who wanted to buy a car for the first time. Their manager Lisa i think that's her name even called me and emailed my boyfriend to check our buying experience with them. She is very polite. Good Job To Terry Moy.

My husband and I have a growing family, so we were in the market to buy a new car. We had previously owned a Mazda3, and being happy with the car, decided a Mazda CX-5 was the right choice for us. Originally, we were interested in purchasing a used car, but after doing some research, we were unsure whether we'd really be saving much money on an older model. We decided to go to Mazda Vallejo to ask a few questions and met one of their salesmen, Terry. Right away, Terry put us at ease. We made it clear that we had just stopped by for a quick visit and Terry respectfully answered our questions and let us look without the pressure of a salesmen looking over your shoulder. After that initial visit, we communicated with Terry over the phone. He was very responsive, calling us back or texting us shortly after we left a message on his phone. Despite him working with other customers, he never made us feel rushed or as an inconvenience. We were also negotiating with another Mazda dealer in Tracy. Terry knew that we were in touch with another dealer and consistently made an effort to match or exceed their deals. Throughout the process my husband and I were unsure what package was best for us. Terry listened to all of our needs for a car and suggested the perfect package for us that included all the features we needed...including some we considered luxuries! He was even able to deliver the car in the color and interior that we preferred. Again, when we arrived back at Mazda Vallejo to test drive the car, we were in a bit of a hurry since it was late in the evening and we had our two young children in tow. Terry and the sales manager, Jason, went out of their way to make us and our children feel comfortable and to expedite the process. Terry had an endless supply of balloons to keep our kids entertained, and when it was getting later in the evening, even offered to buy them snacks from the vending machine! With some painless negotiations, Terry helped us get the car to a price that my husband and I felt good about. In the end my husband and I walked away feeling like we got a great deal on the perfect car for our family. We were thankful that we had the guidance of an experienced salesmen to help us make our decision. I definitely would refer my friends and family to Terry at Mazda Vallejo, and will be back myself when we upgrade to the CX-9!

Our experience with Team Mazda could not have been any better. When I first put out feelers to several dealerships, Team Mazda's Samir responded immediately and very helpfully. He was interested and enthusiastic without being aggressive or pushy; he was responsive to my questions without exerting too much pressure. He stayed in touch, and was very obliging as I tried to get clear on what the car had and what options were available. (He even went out into the pouring rain to snap an another few pictures of the car, when I requested them.) Samir was very patient, considerate, helpful. He had the car ready for us to go; there were no unpleasant surprises; he walked us through everything efficiently but helpfully, and showed me the features of the car. The whole experience was so smooth and so transparent that as we were leaving the car lot, my partner--a lifetime Subaru owner--- said, “I think my next car will be a Mazda, just based on how things have gone for us here.” Now that I’ve been driving the car for several days, almost a week, I see more and more reason to stick with Mazda: it’s an absolute pleasure to drive that car. This is a professional, helpful, well-run dealership, and I recommend it highly. I never thought I'd feel so positively about a car dealership, but all my future cars will come from this dealership! Thanks!

Samir Childers provided excellent customer service. He was patient and answered all of our questions. We bought our 2016 Mazda CX 5 GT and are very happy with it. Thank you Samir!

If you want a place that won't push cars on you, this is the place to buy. They're friendly staff makes the buying experience easy and comfortable. Jason and Billy made the transaction smooth, and I would definitely recommend this dealership to anyone looking to purchase a car.

After making an online inquiry, I was quickly connected with Rocco Marconni. Rocco was willing to give me some prices over the phone, so I went in for an awesome test drive a few hours later. Short story: I bought a new Mazda 3! Rocco is really passionate about honesty and transparency, and I would recommend working with him and the dealership that also clearly values these qualities.

I found they were very knowledgable about all their products. Fast, efficient, and willing to work with me to get me the most for my money. I'd highly recommend Team Chevrolet to everyone.

Wow, what can I say? I have bought at least 2 dozen new cars in the past 25 years. Mercedes, BMW, Porsche, Toyota, Ford, Lincoln etc.... I have never in my life felt so welcome and protected by a car dealership. I expect to be protected by the people I do business with and give my hard earned money to. In 25 years, Team Superstores is only buying experience in which I felt protected by a dealership and the guys. Jason in the Mazda franchise would not stop working on our deal until he got us the rock bottom price. Even when we thought it was over, he kept going and reduced our costs dramatically and surprised us with the news. Team Superstores has definitely changed the game. Thank you Jason, Dale and Kay.

My wife and I were looking for a new Mazda CX 5. We went to a Mazda dealer that we found on the internet as we had no previous experience with Mazda. Billy Ross showed us the 2015 but also the new 2016 models that just came out. We liked the new features of the 2016 CX 5 so focused on that. Billy and all the staff were very courteous the whole time. We took a test drive of the car level we were interested in. Billy was very knowledgeable about the car and how the many new features worked and was able to explain them in terms we could understand. The sales manager was very friendly and helpful as well. We were given ample time to consider each stage of the process as we were not anticipating buying a car that day. The team at TEAM was impressive as we went though each stage of the process. Real people, down to earth helpful but not pushy at all. We both felt it was a very good experience and that we had found a really trustworthy dealership for a long term relationship;. We keep our cars a long time.

I give this Dealership, and Rocco Marconni a 20 out of 10 on my overall experience. My boyfriend and I were int he market to get a new sedan. We LOVED the Mazda 6, and the people we worked with close to where we live just didn't do it for us. I made a phone call to the Team Superstore, I spoke with Rocco, and after that short informative conversation, I already felt like I had a friend who had my best interests in sight. I knew my boyfriend and I needed to take a trip out there. We ended up getting in touch with Rocco a few days later asking him if he was going to be available, he was, so we made the trip. Our first step out of the car was greeted by super friendly employees, we were also offered food/ beverage while we waited to meet Rocco. Rocco made this car buying experience the easiest and most amazing experience ever. He gave us a ton of information on the car we were interested in, he kept things straight forward, to the point, and helpful. He made my dream car a reality, and I drove home in it that night. I would recommend this dealership and Rocco to everyone I know in the market for a new or used car. I honestly wouldn't want to send anyone I know anywhere else. I believe that if people are going to buy a car, they need to enjoy it and be excited, and that is exactly the experience they will have at Team Superstore. Thank you to everyone there, and especially to Rocco Marconni!

Rocco has a love for car sales, and it shows through every aspect of his service. He is warm-hearted and truly works to get the customer the price he or she desires. Thanks, Rocco, for getting me such a great deal! Carmel

My name is Jovaughna Augustine, my mother Anna and I had a very amazing experience with Mr. Rocco Marconi, he made it his mission to help us get our car and made it happen. Not only did he surprise us with the car that we were able to get but he made us a part of the decision making process as well. He worked very hard the entire day to make sure that we got our car and in the end we were truly grateful to work with someone as caring and genuine as Mr. Marconi.

Today was another great experience with Rocco Marconi. We've been going to Rocco since 2010. When we first came to see him, our credit wasn't really great & I honestly thought we wouldn't qualify. Rocco assured us we would be ok & that he would find us a deal that specifically fits our budget. He gave us a plan that would not only help us presently, but also for the future. Today 03/20/14 we purchased our 3rd car, & couldn't be happier! Again, he worked out an amazing deal with the perfect interest rate. By following his advise from the first purchase, that is the reason we are in the situation we have now! Rocco is by far, the best cars man, with perfect qualify service.

I came to the dealership to see if my new Mazda 3 that was two-and-a-half years old could fall under warrantee for repair for a leaking AC line, and I was upset, because it was an obvious OEM defect, but my milage was beyond the 3Y/36K. I didn't want to spend $500 for a hose. I was also unsatisfied with my inability to purchase a SkyActiv version of my 2012 car, because TEAM didn't have them yet when I purchased my Mazda 3 Hatchback S Touring which only gets 24 miles to the gallon, average. I bought that car because I need a good test stereo for the music I produce. Rocco Marconni listened to what I had to say and asked if I had been aware of the buyback program, which I had. Friends of mine had done the buyback program with their dealer (VW) and were satisfied, so I had already considered it when I got the letter from TEAM. Rocco was eager to make me happy and more knowledgeable than most salesmen. He let me test drive a blue 3 to pick up my kids at school. They wanted it in black. I grew up with my dad who was an auto engineer, so I understood a little about the industry. Due to the quality of the product, and ZoomZoominess, and the BadA$$ness of the Mazda 3 i GT in glitter black, with the awesome gas mileage and detailed heated leather seats, Rocco just needed to get me a bumper to bumper 6Y/100K warrantee and a reasonably negotiated monthly payment a few dollars over my last payment and I was an easy sell. Thanks Rocco!! Thanks Mazda!! Thanks TEAM!! ;-)

Rocco and Vince were extremely helpful. Rocco found a way for my family to purchase a car. He got us a deal that made our family happy. He anticipated the type of car that would make my wife happy (she would be the person driving the car). Vince was the person who allowed us to test drive the vehicle. The customer service he provided was professional, courteous, and personable. The service provided by these two, plus the quality service provided by the financial staff, enabled my family to have the paperwork and car home to Fremont by mid afternoon.