Customer Testimonials
The mazda team are very helpful, friendly and very accommodating. They are all very great
Sean of Team Mazda was very helpful and I’m very satisfied with my buying experience.
Angel Silva was amazing! Kept me informed and smoothest buying process I’ve experienced ever!
Very attentive and caring team. Long wait for services but we appreciated the updates as the service was being done. Thank you!
They took the time to make sure we were comfortable with our decision and never pressured us. Another big plus was that the vehicle was delivered directly to us by the dealership, which made the process even more convenient and hassle-free.
Professional and courteous the facility was clean and quiet coffee machine needs adjustment Although they could’ve did a better job washing the vehicle
It's convenient, the employees has always been friendly, very helpful, very knowledgeable. Services that I have received have been prompt, efficient, and effective.
Just like last time I received top-notch service. I’m always greeted with a smile, which is nice. Makes me actually look forward to getting my vehicle serviced
Pleasant and courteous made sure my experience was as pleasant as could be. Kept me up dated the entire time they had my car
Team Mazda earned my business by offering a great price without the usual dealership games. The staff was professional, honest, and efficient from start to finish. They answered every question, respected my time, and made the entire process easy. I would gladly recommend them to friends and family.
Kenny was very helpful, a great sales person. Definitely would recommend and go back for my next car.
Great service advisor! Excellent customer service that went above and beyond. Very attentive, Consistently positive experiences here.
Went above and beyond excellent customer service, very attentive, did not give up, professional, good personality
Great catch on all the things my car needed. Glad I had a maintenance pkg that took care of 2/3 of it. Appreciated the rides to and from and the car wash as well.
Tiffany house was awsome never pressured us let us shop and look and pick our likings we looked for her when we chose what we was interested in
Greeted warmly..Very informative; eagerness to find a car that suited our needs.. knowledgeable about trim lines..
Tiffany was exceptional. She was warm, kind, knowledgeable, and incredibly patient throughout my indecisiveness about the color. She worked with me every step of the way, found exactly what I was looking for, and made the entire experience enjoyable (as much a purchasing a new vehicle can be :).
This was honestly the best car-buying experience I've ever had, and I've been through 7 car transactions. As someone who works in hospitality, I can quickly recognize authentic service. Tiffany is clearly a hard worker and genuinely cares about her customers. That level of authenticity isn't something you can easily ... Read More DealerRater - Jun 1, 2026
Great service advisor and very helpful. Very quick with getting my car back to me in a timely manner.
Respectful of everyone’s time in the negotiation. Professional staff and attentive service. Got the job done to make it happen
Joey is very helpful and easy to schedule. My only hope is the parts availability
Carlos was a real pro. He communicated with yin a friendly manner and Tina had his back giving me options. Love this dealership.
Jose was courteous, friendly and knowledgeable. He made my service visit stress less. The warranty Repair was done perfectly.
The people working at the front desk is really nice good knowledge about what your car needs. Overall havbeen there twice for my car service and it's been 10 out of 10.
Mazda has good customer service that means a lot when you are bringing your car in for service.
clear and efficient as usual…… nothing more to say. This request for words is obnoxious
Service gets done. They explain to what needs to be done and the video they send is always helpful as a visual.
I queried the dealership via email about the car I was interested in. I was contacted by Sam Amurkhanov within minutes. I requested OTD pricing and he delivered the information I needed. I was happy with the offer he extended and arranged a test drive. The end result is that we bought the car after the test drive. The only negative to the transaction was the length of time it took to complete the sale. The OTD price of the car was established, but we introduced a trade-in at the last minute. Waiting for the F&I session was ... Read More DealerRater - May 16, 2026
The coffee machine was not working The bathrooms were clean People were polite the facilities were clean
would like to document my ongoing concern regarding my Mazda CX-90 steering issue.
The dealership previously replaced the steering gear/component related to the steering system in an attempt to repair the original problem. However, after the repair, the steering wheel became noticeably stiff and difficult to turn compared to how the vehicle originally drove.
In addition, the vehicle still does not feel safe or normal while driving. The steering behavior changed after the repair, and the issue remains unresolved.
Now I am being told that nothing further can be done at the dealership level and that I should contact ... Read More DealerRater - May 13, 2026
This is our 2nd time buying from this dealership. The staff once again was very helpful. Damian was very responsive and took the time to make sure we got the vehicle we wanted.
I had such a great experience working with Sam at DGDG Mazda in Vallejo while getting my new Mazda CX-50! Sam was absolutely amazing throughout the entire process — super knowledgeable, patient, and genuinely helpful from start to finish. He took the time to answer all of my questions, made sure I felt comfortable every step of the way, and never made me feel pressured.
Tina was also wonderful and helped make everything go smoothly. Overall, the level of customer service and support I received was incredible. You can tell Sam truly cares about his customers and wants to help people ... Read More DealerRater - May 11, 2026
I just wanna Shout out Damian Singh. He was very patient and responsive.Making a big purchase like i did is never easy. But with his help and professionalism he should be recognized by this Dealer. I use to be in a car sales myself and i’m not an easy sell.Thank you Mazda Vallejo
My 2021 Mazda CX5 developed a severe oil leak and was still under the 60 month warranty. I made an appointment with Vallejo Mazda and received excellent service from them. I left the car overnight, they provided a loner car, and the leak was repaired by the next day at no cost to me. I would definitely recommend Vallejo Mazda—the staff was knowledgeable, courteous and very accommodating.
Very friendly and super helpful from start to finish. Very thankful for everyone who helped.
Our specialist Damian was great. He made it so easy for us and really kept our needs in focus . We didn’t feel pressured and therefore my wife and I feast very comfortable working with the DGDG
Superb customer service Great deals, knowledgeable Helpful, willingness to sell Understand the customer situation All staff are great, from the sale person, manager, and to the last manager i was surprised he match up the APR of my loan from the other Bank.
This dealership is kind, efficient and they have excellent customer service. I drive past another dealership to come here.
The sales folks were very unassuming and friendly. They weren't pushy, and I found them to be honest. I got the right car for me.
Everyone was very friendly and helpful but it was a bit cold in the building for me.
Sean was very responsive in our negotiations and succeeded in leasing two vehicles to me. This transaction was the 3rd-4th time I leased vehicles with Team Mazda.
The experience was flawless from start to finish. No pressure just a team that mad me feel as though i was in full control. Great flexibility and they were will to work with me to ensure we all walked away without the feeling of regret. Great team and sales approach.
I brought my 2025 Miata in for its first service. The service department greeted me in a friendly manner. My car was serviced perfectly and it was completed in a timely manner. I was very pleased overall!
Easy transaction with minimum hassle. Looked at the new car and received an offer on trade-in midday. Returned in the afternoon and was out the door within an hour. Sean's customer service was exemplary. Thank you!
Nice, friendly, clean n comfortable. Pleasure to return as a customer. Service was done in good time, while I wait.
Friendly, clean, n nice. Would return for service for my car. I love my extended warranty for my car. How can I get a copy of the warranty? So I can know what is exactly covered. Thanks so much. Have a great day.
I have received excellent service at the Team Mazda service department. This past visit Joey was friendly, helpful and respectful. I particularly like receiving the video explaining what repairs were made and noting any further issues.
I appreciate the prompt service I received from the technician. They noticed something that needed to be fixed and took care of it.
I always receive excellent service at this Dealership. They are always very respectful, friendly, professional, and explain what is going on with my car.
Our Sales Person Sean Chatelain was the best as he made the experience very welcoming and professional. We would recommend him to anyone interested in buying a car from Team Mazda Vallejo.
Good afternoon,
I am writing to inform that I was not satisfied with the service. I bought my car in for oil change. When I returned to get my car, the rep had all these suggestions for extended service which Ifound overwhelming. When I got my car back the car had a strange sound in the fan. I took it back and the rep stated well remember we recommended more service and that the techs were crossed trained and are not proficient with Hyundais. I was shocked and stated it would have been nice to know that ahead of time. ... Read More DealerRater - Apr 10, 2026
Managing Service Advisor was helpful and explained work that needed to be done to my Mazda. A loaner was also available to cover the days where my car was at the service shop which helped me be mobile for everyday transportation.
Very friendly and helpful staff and fair prices. They helped me find a car that best fit my preferences and budget.
The crew at Team Mazda are always great to work with! This is my 3rd lease with them and they went above and beyond to get me the vehicle I wanted. Thank you Team Mazda!
I had a great experience with Team Mazda from start to finish. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free. I’m very happy with my purchase and would definitely recommend this dealership to others
I really enjoyed my experience at this dealership. Everyone was very helpful and made sure I got exactly what I was looking for.
I love the Vallejo dealership. The team has always given me great service. They are always friendly and very helpful.
Great service, customer service, and repairs were done on time. Joey in particular was great from the moment I arrived.
A team of professionals with a lot of experience. They are courteous and very nice. They are willing to work with you. I will definitely recommend them. I already recommended my sister in law who also purchased a vehicle with them. She had an amazing experience. Keep up the good work, Tiffany, Angel and the whole team 👏
Everybody is so helpful and great to work with. I felt very looked after, from the car itself to the financing. I trust all these people.
All team mazda were professional and friendly. The help me with my new mazda cx5 2025. Thank you Michael, Kenny and Joshua.
Everyone was super friendly and answered all my questions. They made sure to help me find exactly what I was looking for and picked up my new car from another dealership. So easy to work with.
Our sales representative, Damien, was very responsive. He made it easy to schedule a test drive.
The team at Mazda did a great job. Fast and the video was excellent. Thank you
Carlos V. Was the sale person. He did a wonderful job. Professional and friendly and answer my question..the finance department was very professional and friendly and helpful.
Great experience with Team Mazda in Vallejo —staff were friendly, helpful, and very accommodating from start to finish
Straight forward easy purchase no issues whatsoever. They were able to hold the car for me for about a week before I could get to them.
It was a great experience, Ryan took the time to answer all our questions about the vehicle, features and accessories. Ryan helped us so much trough the process available discounts and also came in on his day off to make sure we were taken cared. Will definitely refer him to our friends and family. Over all it was a great experience.
Damian was excellent. He helped me through the process smoothly and patiently. I would recommend Vallejo Mazda to anyone. Thanks to all who were involved in getting me into a great car!
Sean our salesperson was very helpful to all my needs and very informative and patient.
Tiffany went out of her way to search and find exactly the car I needed for my family situation. She then drove out of her way to go pick it up the same day and bring it back for me before closing time!! Wonderful experience. Would most likely return to lease or buy other cars from this dealership.
Carlos was very professional and friendly and helpful. He did a beautiful job. I rate the whole experience
Limited stock of items, but was able to give a deal on what they did have
Excellent customer service, my Mazda 3 was just out of warranty and my forward facing camera was malfunctioning. They replaced it at a deep discount!
Great experience and very informative with updated. I did not have to wait as every single let was in stock and test to install.
Unexpected Delays and Incorrect invoicing were not the norm for this location. However, Service Dept was able to rebound from their initial setbacks, and finally deliver my vehicle with the "Buy 3 Get 1 for $1 tire" deal with the corrected invoice. So, all is forgotten and forgiven. I would still come back to DgDg dealership because customer service is ultimately about doing what you promised even if you encountered a few hurdles along the way.
Fairfield Mazda always sends me emails on service discounts on the same service that you provide. Some of their prices best your prices. For example I got new breaks from you a couple ok months ago, you charged me $ 700. They sent me a coupon for $495.00 for new breaks. This is not right for them to continually undermine you. You guys sell the same cars. I bought my car from you and have been loyal for all my service. Fairfield should not be sending me emails to give me better deals. Your prices should be close to the same. This is ... Read More DealerRater - Feb 23, 2026
Person at reception was very efficient and polite. Goid experience. My only criticism would be that it is nearly impossible to get a loaner car.
Amazing team. No pressure explained everything. Great buying experience. Very patient and knowledgeable as well
Sean worked with me via text prior to coming into the dealership and was ready to show me the cards I was looking for. Once I settled on a car, he was able to get me set up with financing and made sure that I was getting what I wanted.
The staff is very kind, courteous and helpful. I received very good service and I will come back again for future services
I really like the laid back non aggressive staff-everyone was so polite and nice!
Joey and Mark are always helpful in all my needs. They meet my expectations and go above and beyond to make sure the experience is perfect. Highly recommend the service department
The customer service was excellent. Sean and Tiffany made purchasing a new Mazda a great experience.
Tiffany provided excellent sales advice and dealership accommodated my request fully. And, the transaction was completed flawlessly and quickly.
Service Advisor was professional and helpful. He kept me informed of the status of my vehicle and allowed me to make decisions on service options without any pressure.
Exceptional customer service from the entire crew at Team Mazda Vallejo. Angel was knowledgable about the different Mazda models and trim. He listened to what I wanted in a car and price and was super patient with my indecision. I ended up purchasing the very first car Angel had selected even though I had to see every CX-5 on the lot after he showed it to me. Thank you, Team Mazda!
I had an excellent experience with Sean and Byron. My husband spoke with Sean the previous day so everything was in place on Saturday when I purchased the vehicle. It was hassle free. Sean connected me with the Mazda app and answered all questions. I felt they went above and beyond!! I love my Mazda 3 S Preferred and I highly recommend Mazda Vallejo!!!
Extremely kind and friendly. The service member that drove me home was very respectful and helpful . As a female traveling alone, I felt very safe and well-taken care of. I will definitely refer this service department to all my friends and others in Sonoma.
Great people, good communication skills, no up sell. We enjoyed our purchase from DgDg dealership
Damian Singh and his team made the trip from San Francisco to Vallejo worthwhile to buy a Mazda. Negotiations were low pressure and transparent while the buying process was easy and well facilitated by the staff at Team Mazda Vallejo.
My visits at Mazda are always pleasant. Everyone is knowledgeable and helps me with the best solution.
I drive 55 miles to have my Mazda CX-50 Meridian serviced at this dealer, rather than at a competing dealer much closer, because of the Service Writer, Jose (Joey) Guterrias. He goes far beyond the norm to help the customers, know the status, conditions, and what to expect. He communicates and delivers on his commitments. I truly appreciate his efforts.
This is my first time doing an oil change at Vallejo Mazda where a bought my 2024 CX90, Joe had excellent customer service and kept me inform on the job progress, I felt appreciate and makes me feel going back to that dealership.
The staff was nice but there was not enough staff to provide quality service. I was not happy with the level of service. I took my car in for a diagnostic. It was near New Years so I did not want to leave the car over the holiday. The part arrived the next day on 12/31/25. I called back after the New Year and had to call 4 times just to find out that the part had arrived. I never received a call back. I tried to make an appointment by phone to bring the car back in but I could not ... Read More DealerRater - Jan 28, 2026
Mark Terkelsen handled my issues in a professional manner. As a result I look forward to continuing my Mazda service in Vallejo.
The staff and sales rep were helpful and respectful with all aspects of our purchasing our vehicle.
The service was excellent. Thank you, Team DGDG Mazda. I appreciate your providing a video review along with my oil change; that is very helpful.
Attentive sales team. Easy to work with on my end-of-lease purchase. Second Mazda and happy with both.
Knowledgeable associates and very nice. Accommodating our various requests and was helpful in locating the right vehicle with the options we wanted.
Friendly, informative, considerate, straightforward, and seemingly honest. I worked with Damian and he was great. Shout out to Ingrid in finance! They got some real ones to work with there in Vallejo. Thank you again for my 2026 Mazda CX-50 hybrid!